CUSTOMER CARE
Customer care and loyalty is our #1 focus here at Prairie Side Spas. You can always reach someone via email at prairiesidespas@outlook.com for inquiries about your future or past order.
PRIVACY & SAFETY
We may collect basic data when you use our website to ensure the best experience for you as the customer.
This information may include Internet Protocol (IP) addresses, browser type, basic IP information, including Internet service provider (ISP), referring and exit pages, operating system used, date/time stamps, and clickstream data. This information does not identify individual users; we use this information solely for the administration of this website, as well as for analysis of website usage and trends.
It is not necessary to create an account when you use this website, however we may use forms and tools to gather information and provide you with valuable content and sales. If you choose to subscribe to any of our email lists, you agree to receive any promotional emails we may send.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments
WARRANTY
Limited Warranty
Thermal Hydra Plastics, LLC, dba Clearwater Spas (“Clearwater”), warrants solely to the original consumer purchaser (“owner”) at the original installation site the following about your new Clearwater Spa manufactured after March 1, 2017 and purchased from an authorized dealer/ service provider (“dealer”) for residential use in the United States or Canada.
20 Years
Shell Structure & Surface
Clearwater warrants the acrylic shell not to leak due to defects in material or workmanship for 20 years from the original spa purchase date. Clearwater also warrants to repair the spa shell interior surface if it blisters, cracks and delaminates for 20 years from the original spa purchase date. (*10 years for LITE series)
20 Years
RIM Cabinetry (select models)
Clearwater warrants the RIM cabinetry against defects in material and workmanship and shall not crack, splinter, rot or suffer water damage or structural damage from termites or fungal decay for twenty years from the original spa purchase date. This warranty does not include fading of the cabinet surface color or finish.
5 Years
Equipment
Clearwater warrants the operating equipment against defects in material and workmanship for five years from the original spa purchase date. This specifically covers control system, pump(s), and heater. Other equipment, but not limited to, such as pump seals & shafts, audio components, LED Lighting, Ozonator, Salt System, UV System, TPS System, and Wi-Fi modules are not included in the Five-Year Equipment Warranty. (*2 Years for LITE series)
Plumbing
Clearwater warrants the plumbing and fittings not to leak for five years from the original spa purchase date. Gaskets and seals are not included in this warranty.
1 Year
Duratech Cabinetry (select models)
Clearwater warrants the Duratech cabinetry against defects in material and workmanship and shall not crack, splinter, rot or suffer water damage or structural damage from termites or fungal decay for one year from the original spa purchase date.
Cedar Cabinetry
Clearwater warrants the cedar cabinetry against defects in material and workmanship for one year from the original spa purchase date. Applying a sealant to the cedar on an annual basis is recommended for optimum appearance and longevity.
1 Year
Other Equipment and Parts
Clearwater warrants the following against defects in material and workmanship for one year from the original spa purchase date.
- Pump Seal & Shaft
- LED Lighting Controller, power supply, and lights.
- Stereo & Bluetooth Components including controls, power supply, and speakers.
- Ozonator
- UV System (UV bulb is excluded from this warranty and is warranted for 90 days).
- Salt System & Controls
- TPS System & Controls
- Control valves including air, water features, and diverter valves.
- Wi-fi Module (Connectivity Support is excluded and provided by the manufacturer of the module. See dealer for details).
- Jet Inserts* *Labor is excluded as these are defined as and deemed an “Easily Removed Component (ERC)” and will be repaired or replaced at an authorized Clearwater Spa/Service Dealer. Other Warranty Clearwater warrants the following against defects in material and workmanship through time of delivery. No labor claim can be made against these items and is excluded from our warranty.
- Headrests, Cartridge Filters, Fuses, Jet Facings, and motor/pump power cords.
- Filter Covers and Bistro Tables (select models). Replacement of these parts are not guaranteed to have a matching color to the original.
- Filter Baskets & Skimmers
- Gaskets or O-Rings within pump(s), heater unions, and valves.
The insulated spa cover and other spa accessories attached to the spa AFTER date of manufacture are not covered by this limited warranty. Please refer to your dealer for details regarding those product’s separate warranty coverage. Performance of Warranty Please register your spa within 7 days of delivery. You can register your new spa at www. clearwaterspas.com/register. Your spa must be registered before any authorized warranty service work can be performed. In the event of a covered defect under this Limited Warranty, Clearwater or its’ agent will make repair in accordance with conditions contained in this Limited Warranty. In doing so, Clearwater reserves the right, at its’ option, to either repair or replace the defective spa or component. The homeowner is required to provide full access to the spa cabinet’s entire service side panels, without obstruction, to service all internal components. There will be no charge for parts or labor to repair the spa, however, you may incur a core-charge and shipping on the parts as well as a reasonable repair- person travel and mileage charge by the servicing company. Clearwater reserves the right to use either new or reconditioned replacement parts and they will carry the balance of the original part’s warranty. If the covered defect cannot be repaired in the field, as determined by Clearwater, we reserve the right to have the spa shipped to the factory for repair or provide a replacement/exchange spa of equal value. In such an event, the spa owner will be solely responsible for the cost associated with the removal and shipping costs to the factory of the defective spa, shipping costs from the factory of the repaired/replacement spa, and the installation of the replacement spa. The replacement spa will carry the balance of the original spa’s warranty. The liability of Clearwater under this Limited Warranty, if any, shall not exceed the original amount paid for the defective product. It is the responsibility of the spa owner to notify the factory, in writing, immediately upon discovery of a warranty claim. Neglecting this notification may void your claim.